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Shipping and returns

SHIPPING DEADLINE

  • Spanish Peninsula and Baleares in 24-48 hours.
  • Canary Islands, Ceuta, Melilla and Europe Zone 1 (Germany, Belgium, France, Italy, Portugal, United Kingdom, Sweden) in 2-5 days.
  • Rest of Europe in 2-5 days.
  • Rest of the world in 2-5 days.

 

SHIPPING PRICE

  • Spanish Peninsula and Baleares € 3.90 with FREE shipping for orders over € 30.
  • Canary Islands, Ceuta and Melilla €8 with FREE shipping for orders over € 50.
  • Europe Zone 1(Germany, Belgium, France, Italy, Portugal, United Kingdom, Sweden) €5.20 with FREE shipping for orders over € 30.
  • Rest of Europe and EEUU €8 with FREE shipping for orders over € 70.
  • Rest of the world €14.50 with FREE shipping for orders over € 70.

 

RETURNS

If you wish to exercise your cancellation rights, you have 14 days to do so. Send the following information to our email, info@chinesteta.com, requesting a refund:

  • Order date.
  • Date of receipt.
  • Customer name.
  • Order address.
  • Products to be returned.

If it concerns all merchandise bought and sent by courier, the original shipping costs will also be refunded (being the cost of sending the refund on behalf of the customer). This must be done within 14 days of receipt of the merchandise.

 

DEFECTIVE ORDER

Should your order be defective upon receipt, please send us a photograph of it within 24 hours of receiving it, together with your order number, to info@chinesteta.com. Our Customer Service department will find a solution for you as soon as possible.

 

PAYMENT METHODS

We have multiple forms of payment available. You can see them all upon adding a product to the cart and finalizing the purchase. Some of them are as follows:

  • Credit cards by Paypal: Visa, MasterCard, American Express, Discover.
  • PayPal.
  • Bank transfer.

Not all forms of payment are available in all countries, select your country and you will see which are available.